TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom

TTEC, a leading digital global customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the world’s most iconic and disruptive brands, announced that it is hiring over 3,500 contact centre employees including agents, team leaders and operations managers for its work-from-home programme in the United Kingdom. Continue reading TTEC Hiring Over 3,500 Remote Contact Centre Agents in the United Kingdom

IMImobile enables remote working for contact centres amid pandemic

IMImobile announced that its cloud contact centre software has enabled remote working for its clients following the COVID-19 outbreak. Customers including Hertfordshire Partnership University NHS Foundation Trust, Dudley Metropolitan Borough Council and Bouygues Energies & Services have recently transitioned their office-based contact centres to homeworking due to the lockdown measures introduced by the UK government. Continue reading IMImobile enables remote working for contact centres amid pandemic

Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities

Content Guru, the leading cloud contact centre provider, has announced it is working with Jurys Inn and Leonardo UK & Ireland, the leading hotel group operating across the UK, Ireland and Czech Republic, to service its global customer base from a new contact centre in Cebu, Philippines. Continue reading Jurys Inn chooses Content Guru to deploy new contact centre with remote working capabilities

Cloud communications leader Sinch to acquire SAP Digital Interconnect

Sinch, a global leader in cloud communications for mobile customer engagement, and SAP announced that Sinch AB has entered into a definitive agreement to acquire SAP’s communications unit SAP Digital Interconnect (“SDI”). SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Continue reading Cloud communications leader Sinch to acquire SAP Digital Interconnect

Pega Simplifies Omni-Channel Customer Engagement with New Unified Messaging Capabilities

Pegasystems announced the launch of Pega Customer Service™ Unified Messaging Edition – a new SaaS-based application that helps customer service teams respond faster and more efficiently to customer inquiries flooding in across disparate messaging channels. Continue reading Pega Simplifies Omni-Channel Customer Engagement with New Unified Messaging Capabilities