Salesforce, the global leader in CRM, introduced Service Cloud Workforce Engagement, a new dynamic workforce planning product that will help service leaders organize their entire workforce from anywhere and distribute the right work to the right agents based on skills and service channel. Continue reading Salesforce Introduces Service Cloud Workforce Engagement to Help Contact Centres Thrive in an All-Digital, Work-from-Anywhere World
Daily Archives: December 2, 2020
ServiceNow Names John Ball to Lead Customer Workflow Business
ServiceNow, the leading digital workflow company that makes work, work better for people, announced that enterprise software veteran John Ball will lead its Customer Workflow business unit, whose products enable organizations to create seamless customer experiences and drive fierce customer loyalty. Continue reading ServiceNow Names John Ball to Lead Customer Workflow Business
Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights
Medallia, the leader in experience management announced a partnership with Five9, a leading cloud contact centre provider. The two companies will deliver a seamless integration between the Five9 Intelligent Cloud Contact Center and Medallia Experience Cloud – providing real-time feedback and analytics on call centre interactions and customer engagement. Continue reading Medallia and Five9 Partner to Provide Call Centre and Customer Experience Leaders with Rich Insights
Kibo Named a Strong Performer in Experience Optimization Platforms Report by Independent Research Firm
Kibo, the leader in unified commerce, announced that global analyst firm Forrester Research has named Kibo a Strong Performer in The Forrester Wave™: Experience Optimization Platforms, Q4 2020. Continue reading Kibo Named a Strong Performer in Experience Optimization Platforms Report by Independent Research Firm