Genesys, a global leader in cloud customer experience and contact centre solutions, announced the launch of Genesys Digital, a new business unit to help companies address the latest technology trends and consumers’ ever-changing needs in the digital landscape. Continue reading Genesys Launches the Future of Digital Customer Engagement
Daily Archives: December 16, 2020
Elevēo Introduces Multi-Skill Capabilities to Its Commercial WFM Product
Commercial contact centres with 500 or fewer agents now have access to advanced multi-skill forecasting and scheduling functionality with Elevēo’s most recent WFM product enhancement. Continue reading Elevēo Introduces Multi-Skill Capabilities to Its Commercial WFM Product
RingCentral Appoints Matthew Bishop as Chief Digital Officer
RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that Matthew Bishop has been appointed as Chief Digital Officer. Bishop will be responsible for ensuring that RingCentral has the very best digital strategy, real time actionable insights and processes to support the growing operational needs of its global business. Continue reading RingCentral Appoints Matthew Bishop as Chief Digital Officer
Fiserv Enhances Digital Experiences with Acquisition of Ondot
Fiserv, a leading global provider of financial services technology solutions, announced that it has signed a definitive agreement to acquire Ondot Systems, a leading digital experience platform for financial institutions. Continue reading Fiserv Enhances Digital Experiences with Acquisition of Ondot