Clickatell, the Chat Commerce and business messaging leader, announced new updates to its Chat Commerce Platform for travel brands to provide exceptional customer service in messaging channels during travellers’ entire journeys. Continue reading Clickatell Launches Chat Commerce Solutions for Travel Industry
Monthly Archives: December 2022
Vonage Launches Salesforce Shield Security for Vonage Contact Center
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced the availability of Salesforce Shield for Vonage Contact Center (VCC) and Vonage for Service Cloud Voice (SCV). Continue reading Vonage Launches Salesforce Shield Security for Vonage Contact Center
Sensée’s LiveDesk hybrid working collaboration application now available through the G-Cloud 13 Government Framework
Sensée is delighted to announce that its LiveDesk™ application to create Digital Workplaces for hybrid working front and back-office environments is now available through Crown Commercial Service’s (CCS) G-Cloud 13 Government Framework to public sector organisations. Continue reading Sensée’s LiveDesk hybrid working collaboration application now available through the G-Cloud 13 Government Framework
InVision joins G-Cloud to bring effective workforce management to public sector contact centres
InVision Software announced that its cloud-based injixo workforce management (WFM) solution has been accepted onto the G-Cloud 13 framework. Accelerating its adoption by UK public sector organisations, such as local authorities, injixo is now available via the G-Cloud Digital Marketplace. Continue reading InVision joins G-Cloud to bring effective workforce management to public sector contact centres
babelforce closes €4 million funding round to make customer service fast, affordable, and flexible
Contact centre software company babelforce has closed its Series A round with lead investors EnBW New Ventures (ENV) and IBB Ventures. New investor, Hannover Digital Investments as part of HDI Group, brings valuable expertise in the insurance market. Continue reading babelforce closes €4 million funding round to make customer service fast, affordable, and flexible
Keywords Studio enters deal to acquire digital support platform Helpshift
Keywords Studios, the international technical and creative services provider to the global video games industry, announces it has entered into a conditional agreement to acquire Helpshift, an innovative consumer-facing digital support platform to enhance its player support and engagement capability. Continue reading Keywords Studio enters deal to acquire digital support platform Helpshift