Zoho Launches Blended Conversations for Zoho Desk, Delivering Highly Contextual and Conversational Customer Service Experiences

Zoho Corporation , a leading global technology company, launched new tools for Zoho Desk , the anchor application in the company’s customer service platform, to help customer service teams evolve with the changing needs of customers and meet heightened business expectations. Continue reading Zoho Launches Blended Conversations for Zoho Desk, Delivering Highly Contextual and Conversational Customer Service Experiences

NTT supports HEINEKEN with the implementation of its new digital office in Kraków, Poland

NTT Ltd., a leading infrastructure and services company, announced the deployment of a new digital office in the Krakow headquarters of the HEINEKEN Shared Services Center. Thanks to this implementation, nearly 1,500 employees can experience a hybrid workplace model. Continue reading NTT supports HEINEKEN with the implementation of its new digital office in Kraków, Poland

Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience

Nokia announced that it has expanded its partnership with BT in a five-year deal for its AVA Analytics software for fixed networks that will help the UK operator strengthen its network monitoring through AI and machine learning, and improve its subscriber experience. Continue reading Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience

LivePerson enhances Conversational AI capabilities to help brands strengthen customer and agent experiences

LivePerson, a global leader in customer engagement solutions, announced enhancements to its Conversational AI that will help brands hold even better conversations with their customers on a massive scale. Four new AI-powered capabilities include AI Search, On-Demand Recommendations, “Small Talk” NLU, and Repeat Intent Rate measurement. Continue reading LivePerson enhances Conversational AI capabilities to help brands strengthen customer and agent experiences