NICE announced the launch of Enlighten AutoSummary, a complete out-of-the-box, AI contact centre solution for automatically generating contact centre summaries of every customer interaction with an agent. Continue reading NICE Launches Enlighten AutoSummary, Empowering Agents To Deliver Seamless CX
Monthly Archives: December 2022
Spearline acquires Callstats from 8×8
Spearline, a leading global provider of communication testing technologies, has acquired Callstats analytics, diagnostics and optimization technology for WebRTC from 8×8, for an undisclosed sum. Spearline is headquartered in Skibbereen, Co. Cork and 8×8 is headquartered in California, USA. Continue reading Spearline acquires Callstats from 8×8
Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations
Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of Ascend, a first-of-its-kind subscription service that helps organizations lower their cloud migration cost while driving long-term CX and business value. Continue reading Waterfield Tech Launches Ascend Solution to Streamline CX Value for Organizations
Greater Anglia appeals for people to test its new AI help points
Greater Anglia is improving customer help points at stations, following feedback from customers about response times and connectivity. The train firm is using AI technology on a number of its station help points to ensure customers can get the answers they need quicker. Continue reading Greater Anglia appeals for people to test its new AI help points
LumApps Advances Conversational AI Development Strategy with Acquisition of Vizir
LumApps, a leading employee experience platform, announced it has acquired Vizir, an innovative no-code digital assistant technology (“predictive chatbots”) that human resources, and information technology, communications departments can use to automate mundane tasks and improve employee access to knowledge, resources, and third-party applications at lower costs. Continue reading LumApps Advances Conversational AI Development Strategy with Acquisition of Vizir
NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions
NICE announced that Speech Technology magazine has named NICE a 2022 Top Ten Speech Industry award winner for boosting contact centre performance and functionality with its artificial-intelligence (AI) based capabilities powered by its Enlighten AI engine, as well as NICE CXone’s advanced analytical and digital capabilities. Continue reading NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions