Majorel launches Majorel X as a platform for CX transformation services

Majorel, a leading global provider of next-generation end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announces the launch of Majorel X, as a platform for CX transformation services.

Majorel X addresses increasing client demand for an integrated approach to CX transformation. This is a key factor as brands race to stay relevant and deliver immersive experiences to consumers at every touchpoint. Its comprehensive portfolio spans Consulting, Technology, and Design & Creative Services, combining the resources and expertise of three Majorel acquisitions – Findasense, IST Networks and Junokai – with Majorel’s long experience of implementing CX for leading brands across the world.

Majorel X will be led by Mark Maass as CEO. Joining Mark on the leadership team of Majorel X are: Tristan Prokopp (CFO), Sven Beiling (CX Consulting Services), Mohamed Fahmy (CX Technology Services), José Ramón López Grañeda and Rafael Tamames (CX Design & Creative Services).

Thomas Mackenbrock, CEO of Majorel said: “I’m delighted to announce the launch of Majorel X today. With a talented team of more than 650 passionate individuals across 15 countries, Majorel X combines our strengths in CX Consulting, Technology and Design & Creative Services. Every success to the entire team in their mission to redefine CX for our clients and their customers.”

Mark Maass, CEO of Majorel X said: “We launched Majorel X to support brands in delivering immersive, interconnected experiences across customer journeys that elevate brand experience and unlock sustainable differentiation. This enables us to support clients in a unique way across industries in defining and executing their CX transformation agenda. I am extremely proud to be part of this great team that combines the full range of capabilities and experience of three of our recent acquisitions.”

For more information on Majorel X please go to:


We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 45 countries across five continents, with more than 82,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.