Hinduja Global Solutions Limited (HGS), a leading provider of solutions in digital consumer experience (CX), business process management (BPM) and digital media services, announced the appointment of Patrick Elliott as the Chief Executive Officer for its UK operations. Continue reading HGS appoints Patrick Elliott as new CEO for HGS UK
Monthly Archives: February 2023
Artificial Solutions launches new conversational IVR solution, OpenQuestion, to reduce call misrouting by 90%
Artificial Solutions, the enterprise AI product provider for contact centres, announced the launch of its voice and conversational IVR solution, OpenQuestion. The new offering transforms the way companies interact with their customers by providing faster and more efficient customer service through natural language conversations. Continue reading Artificial Solutions launches new conversational IVR solution, OpenQuestion, to reduce call misrouting by 90%
DRUID and ROBOYO enter a multi-year strategic partnership to boost digital transformation projects through hyperautomation
DRUID, a global leader in conversational AI technology for enterprise productivity, enters a multi-year strategic partnership with ROBOYO, the world’s largest hyperautomation professional services company. Continue reading DRUID and ROBOYO enter a multi-year strategic partnership to boost digital transformation projects through hyperautomation
Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent Efficiency
Balto, the first company to provide real-time guidance for contact centres, has announced its newest innovation to empower agents and increase efficiency: Real-Time Notetaker. Continue reading Balto Introduces Real-Time Notetaker to Eliminate After-Call Work, Increase Agent Efficiency
Conversica Launches First Enterprise-Ready GPT-Powered Chat Solution
Conversica, the leading provider of Conversation Automation solutions for enterprise revenue teams, will showcase Conversica Chat, the first generally available GPT-powered chat solution for enterprise use during the B2B Marketing Exchange (B2BMX) conference being held this week in Scottsdale, AZ. Continue reading Conversica Launches First Enterprise-Ready GPT-Powered Chat Solution
Level AI Introduces the Future of Customer Service with First-of-its-Kind Generative AI Solution, AgentGPT
Level AI, the leader in advanced conversation intelligence solutions for the contact centre announced a game-changing generative AI product. AgentGPT is a secure, omniscient generative AI system for customer service teams, trained on a client’s proprietary customer conversational data. Continue reading Level AI Introduces the Future of Customer Service with First-of-its-Kind Generative AI Solution, AgentGPT