Over 70% of UK organisations which offer contact centre services are failing to implement new ways of communicating with their customers, a new survey shows. Continue reading New research shows organisations are failing to grasp customer interaction needs
Daily Archives: January 11, 2023
TTEC Digital announces strategic CX partnership with Google Cloud
TTEC announced the expansion of its partnership with Google Cloud that will allow customers to use Google’s AI-powered Contact Center-as-a-Service (CCaaS) capabilities to strengthen the real-time interactions with customers across digital and live channels. Continue reading TTEC Digital announces strategic CX partnership with Google Cloud
Verizon Virtual Contact Center improves customer experience interactions with new digital solutions
Verizon Business announced a new suite of digital engagement capabilities for the Verizon Virtual Contact Center (VCC) to enhance the end-to-end digital customer journey from virtually anywhere and at any time. With a focus on creating smart, connected, self-service and human-assisted interactions throughout the entire customer journey, the latest VCC digital solutions were designed to facilitate exceptional customer experiences. Continue reading Verizon Virtual Contact Center improves customer experience interactions with new digital solutions
Inbenta Secures $40M in Funding Led by Tritium Partners
Inbenta, a conversational AI platform designed to optimize customer experience, announced its closing of a $40M investment led by Tritium Partners. The investment will fund future product innovation and expansion into new markets. Continue reading Inbenta Secures $40M in Funding Led by Tritium Partners
Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company
Startek, Inc., a global customer experience (CX) solutions provider, announced that ESM Holdings Limited, an indirect wholly-owned subsidiary of the Company, has entered into a definitive share purchase agreement with Arabian Internet and Communications Services Company (Solutions) to divest its stake in Contact Center Company (CCC) to Solutions. Continue reading Startek® Enters Into Definitive Agreement to Sell Interest in Contact Center Company