Capita has signed a seven-year contract extension with German-based freenet AG (‘freenet’) to continue providing customer services support for the telecommunications and digital services company. Continue reading Capita signs seven-year contract extension with freenet AG
NICE announced that Yource, the leading business process outsourcer (BPO) in the Netherlands, successfully employed NICE’s Workforce Management (WFM) solution to further support the transition to a hybrid work model. Yource has seen an increase in forecast accuracy, ensuring more effective service and improving customer satisfaction. Continue reading NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement Solutions for a leading European BPO
Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the acquisition, Capacity will enhance the end-user customer experience by expanding its capabilities to include AI-powered SMS business texting features. Continue reading Capacity Acquires Textel to Enable Businesses With Conversational AI in SMS
Contact centres are giant candy stores full of rich, tempting data but how do you choose and where do you begin? Jim Davies shares five delicious tips for mastering effective data collation and optimisation… Continue reading Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data?
GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, GoTo Connect, and Rescue, announced a new Miro integration. Continue reading GoTo makes virtual collaboration even easier through new integration with Miro
Route 101 has been named a Zendesk Partner Awards winner. The annual honour showcases leading businesses around the world who demonstrate outstanding results in innovation, expansion, growth and implementation. Continue reading Route 101 named Zendesk EMEA GTM Partner of the Year 2022