UK businesses are firmly committed to a flexible working future but the majority are still in the planning stage of their hybrid working projects according to a new industry survey of contact centre industry professionals. Continue reading Majority of UK businesses still ill-equipped for a hybrid working future according to new survey
Daily Archives: January 25, 2023
Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
Interactions, the world leader in conversational artificial intelligence (AI), announced that it has acquired another landmark patent. Continue reading Interactions Secures Patent for Intent and Entity Recognition, Real-Time Sentiment Understanding to Uplevel Customer Experience
Confidence in tech-enabled customer service remains low amongst UK consumers
Telephone is still widely perceived by consumers to be the customer service channel most likely to deliver a positive outcome, new research has found. Continue reading Confidence in tech-enabled customer service remains low amongst UK consumers
The Ultimate 5-step Detox Programme for Contact Centre Health
If the festive season left your frontline staff frazzled, now is the time to give them a welcome energy boost. Magnus Geverts shares his top tips for beating agent burnout—and the competition—in 2023… Continue reading The Ultimate 5-step Detox Programme for Contact Centre Health
SugarCRM Debuts New Digital Self-Service Capabilities
SugarCRM, provider of the award-winning AI-driven CRM platform, introduced powerful new digital self-service capabilities to help business-to-business sellers keep pace with customer demands. Continue reading SugarCRM Debuts New Digital Self-Service Capabilities
Connect appoints Glen Robinson as Chief Operating Officer
Communications specialists Connect are pleased to announce the appointment of Glen Robinson as the company’s Chief Operating Officer. Glen, who has worked in established global organisations and more recently a VC-backed pre-profit business, joined in January 2023. Continue reading Connect appoints Glen Robinson as Chief Operating Officer
TTEC Digital introduces InteractionSync for Amazon Connect
TTEC announced that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact centre agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fuelling exceptional customer experiences consistently with speed and quality. Continue reading TTEC Digital introduces InteractionSync for Amazon Connect