NICE and Cognizant announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX) transformation. Continue reading NICE and Cognizant Announce Strategic Partnership For Digital Customer Experience Transformation
Daily Archives: January 30, 2023
Airmeez Deploys SoundHound to Deliver Effortless Conversational Experiences
Airmeez announced they will be working with SoundHound to bring a seamless conversational AI experience to software-as-a-service intelligent virtual assistant, notification and customer engagement solutions. Continue reading Airmeez Deploys SoundHound to Deliver Effortless Conversational Experiences
Air France embarks on WhatsApp for a more direct relationship with its customers
Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, Italian, Brazilian/Portuguese). Continue reading Air France embarks on WhatsApp for a more direct relationship with its customers
How the Metaverse Will Impact Customer Service
Kura, one of the UK’s leading customer service outsourcers explores some of the impacts that the metaverse will have on customer service and the customer experience… Continue reading How the Metaverse Will Impact Customer Service