NICE announced new RPA (Robotic Process Automation) capabilities in its latest release, using AI to identify focused opportunities for automation. With NEVA Discover’s new process analytics solution and semi-supervised machine learning, organisations can optimise their business process executed elements to achieve complete performance. Continue reading NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi
Daily Archives: January 10, 2023
IPI partners with Verint to deliver workforce engagement innovation
IPI, the contact centre specialist, announced that it has partnered with Verint® to deliver a new and complete enterprise-grade Workforce Engagement (WFE) solution portfolio to its clients. Continue reading IPI partners with Verint to deliver workforce engagement innovation
LAVG Optimises its Outbound Contact Centre Operations with Noetica
Noetica, a British company, developing software products for the global contact centre market, announced that LAVG is using its fully integrated outbound dialling solution to improve the debt recovery process. LAVG is a bailiff and debt collection organization in the Netherlands. Continue reading LAVG Optimises its Outbound Contact Centre Operations with Noetica
Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
Sprinklr, the Unified-CXM platform for modern enterprises, and Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced a new partnership that will help companies enhance social customer service. Continue reading Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
Genesys Announces Strategic Collaboration Agreement with AWS
Genesys®, a global cloud leader in experience orchestration, announced a new Strategic Collaboration Agreement (SCA) with Amazon Web Services, Inc. (AWS) to help organizations create exceptional experiences through deeper coordination of technologies and intelligent, automated solutions. Continue reading Genesys Announces Strategic Collaboration Agreement with AWS