NICE, the worldwide leader in AI-powered self-service and agent-assisted CX software, announced its integration of CXone Expert with OpenAI’s generative modelling used in ChatGPT. Continue reading NICE Announces Industry’s First Conversational CX With ChatGPT-Enabled CXone
Daily Archives: January 26, 2023
BT and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
Hiya, the leading voice security company, announced a new agreement with the BT Group to provide the industry’s leading call protection service, Hiya Protect, for BT and EE users. Continue reading BT and EE Select Hiya Protect for Spam and Fraud Call Protection in the UK
TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Adam Foster has been named President of TTEC EMEA. Continue reading TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA
ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities
ITA Group, a global leader in corporate engagement solutions, has announced its acquisition of HTK Limited, a leading cloud-based software-as-a-service (SaaS) provider. Together, the companies can offer a custom-crafted customer loyalty and engagement solution for every client. Continue reading ITA Group Acquires HTK Limited to Enhance Customer Loyalty & Engagement Technology Capabilities
SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
SupportLogic, the world’s first Support Experience (SX™) management platform, is announcing the acquisition of Emtropy Labs, Inc., a provider of technology that automates quality assurance (QA) for enterprise support centres. Continue reading SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
Startup Andi Launches ChatGPT Alternative – the First Generative AI Search Assistant that Provides Factually Accurate, Summarized Results
Andi, which is building search for the next generation, announced that after a months-long stealth period in which it attracted 50,000 users purely by word of mouth, it’s now generally available to all. Continue reading Startup Andi Launches ChatGPT Alternative – the First Generative AI Search Assistant that Provides Factually Accurate, Summarized Results