Following a recent round of $40m Series B funding, in which Twilio Ventures participated, PolyAI and Twilio announced the integration of PolyAI’s customer-led conversational assistant with Twilio Flex and Twilio Programmable Voice, the world’s most flexible contact centre platform. Continue reading PolyAI Deepens Partnership with Twilio to Provide Customer-Led Conversational Assistants
Daily Archives: March 15, 2023
NICE Surpasses Milestone of 1 Million Agents on CXone
NICE announced that CXone, the industry’s leading CX native cloud platform, has more than 1,000,000 agents and supervisors using the full breadth of its functionality daily. CXone provides leading organisations with full CXi (customer experience interactions) capabilities, creating seamless customer journeys across self and human service. Continue reading NICE Surpasses Milestone of 1 Million Agents on CXone
Infobip launches live video support to help businesses resolve customer queries more quickly
Infobip has launched live video support to help businesses resolve customer queries more quickly and shorten customer wait times. Designed for businesses with high customer contact, Call Link is the simplest way for agents to escalate customer queries to live one-to-one video and audio calls. Continue reading Infobip launches live video support to help businesses resolve customer queries more quickly
Intercom Brings ChatGPT to Customer Service with Fin, the First AI Customer Service Bot Built with GPT-4 Technology
Intercom, the only AI-powered, complete customer service solution, announced it has built a breakthrough AI customer service bot called Fin, powered by OpenAI’s GPT-4 and Intercom’s proprietary machine learning technology. Fin provides trustworthy and accurate answers to customer questions, saving time for customers and support teams. Continue reading Intercom Brings ChatGPT to Customer Service with Fin, the First AI Customer Service Bot Built with GPT-4 Technology