Qualtrics to be Acquired by Silver Lake and CPP Investments for $12.5 Billion

Qualtrics, the leader and pioneer of the experience management (XM) software category, announced that it has entered into a definitive agreement to be acquired by Silver Lake, the global leader in technology investing, in partnership with Canada Pension Plan Investment Board (CPP Investments), in an all-cash transaction that values Qualtrics at approximately $12.5 billion. Continue reading Qualtrics to be Acquired by Silver Lake and CPP Investments for $12.5 Billion

8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement

8×8 announced new AI-driven enhancements that transform business and contact centre performance through enhanced customer experiences. The new capabilities include 8×8 Intelligent Customer Assistant and 8×8 Supervisor Workspace for 8×8 Contact Center as well as a platform-wide integration with OpenAI. Continue reading 8×8 Introduces Innovative AI-Driven Platform Enhancements to Transform Customer Engagement

Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores

Medallia, the global leader in customer and employee experience, announced that Holiday Inn Club Vacations, a leading vacation ownership company, successfully leveraged Medallia to improve “Guest Love” scores for the brand’s customer support call centre to their highest levels ever. Continue reading Holiday Inn Club Vacations Leverages Medallia to Improve Customer Support Scores

Generative AI Leader Forethought Announces SupportGPT™ Powered by OpenAI Technology

Forethought, the leading generative AI for customer support automation, announced the launch of SupportGPT™, the world’s first generative AI platform for customer support. With the help of OpenAI’s technology, Forethought brings groundbreaking generative AI capabilities to the customer support experience. Continue reading Generative AI Leader Forethought Announces SupportGPT™ Powered by OpenAI Technology