PolyAI announced that leading independent UK restaurant group, The Big Table has chosen its customer-led conversational assistant to improve customer experience and enable growth. Continue reading The Big Table Group Chooses PolyAI’s Customer-Led Conversational Assistant to Improve Customer Experience and Enable Growth
Daily Archives: March 1, 2023
LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
NICE announced that LanguageLoop has implemented NICE’s CXone cloud native platform to futureproof its customer experience operation and deliver an enhanced customer and user experience. Continue reading LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever™
Sitel Group®,one of the largest global providers of customer experience (CX) products and solutions, announces its official transition to Foundever™. Since acquiring Sykes in 2021, the group has solidified its place as one of the top three CX providers in the world. Continue reading CX Leader Sitel Group® Accelerates Global Transformation with Rebrand to Foundever™
Pega to Integrate New Generative AI Technology to Accelerate Low-Code App Development and Improve Customer Engagement
Pegasystems announced plans to extend its use of AI in its platform with a set of new generative AI capabilities across Pega Infinity™. Powered by generative AI models like those behind OpenAI’s ChatGPT, Pega is designing these features to enable users to use generative AI with enterprise governance to complete tasks using simple natural language prompts – from “generate a report” to “refine this offer copy” to “build an application.” Continue reading Pega to Integrate New Generative AI Technology to Accelerate Low-Code App Development and Improve Customer Engagement
HGS completes acquisition of TekLink International
Hinduja Global Solutions Limited (HGS), a leading provider of solutions in digital consumer experience (CX), business process management (BPM) and digital media services, announced it has completed the acquisition of 100% stake in TekLink International, Inc for US$ 58.8 million, subject to earnouts and other customary and agreed adjustments. Continue reading HGS completes acquisition of TekLink International
Aviso Leads New Era of AI-Assisted, Rep-Triggered Customer Engagement
Aviso, the only end-to-end AI revenue operating system, announced new AI-Assisted, Rep-Triggered Customer Engagement capabilities. Utilizing Large Language Models (LLMs) and Small Language Models (SLMs), Aviso has added GPT’s functionality to its platform, enabling Generative AI to access insights from recorded meetings, revenue & deal lifecycles and GTM datasets to dynamically generate contextualized prompts and more accurate, personalized email suggestions. Continue reading Aviso Leads New Era of AI-Assisted, Rep-Triggered Customer Engagement