Dynamic Yield, a Mastercard company, unveiled Element, an exclusive suite of Mastercard applications and extensions integrated into Dynamic Yield’s Experience OS. As consumer demand for personalization continues to grow, brands must differentiate their approach to providing relevant experiences at scale. Continue reading Dynamic Yield Launches Element, Bringing the Power of Mastercard to Personalization
Daily Archives: March 16, 2023
Ascensos continues international expansion with new Trinidad and Tobago base
Ascensos, a leading, independent, customer service provider which is headquartered in Scotland, is continuing its international expansion with the announcement of a new base in Trinidad and Tobago. Continue reading Ascensos continues international expansion with new Trinidad and Tobago base
Enjoy a Slice of Customer Data Analytics Pi (e)
There is an infinite amount of data in contact centres but what does it really tell us? Jim Davies of Calabrio believes that educated insights are better than wandering around in the unknown and that taking a lead from Pi is the answer. Continue reading Enjoy a Slice of Customer Data Analytics Pi (e)
Twilio research reveals how disjointed digitisation is costing businesses
Digitisation efforts begun in the pandemic must now be reconciled in light of today’s customer needs, according to the findings of new research released by Twilio, the leading customer engagement platform. Continue reading Twilio research reveals how disjointed digitisation is costing businesses
Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Centre
Waterfield Tech, a leading global customer engagement solutions provider, announced the launch of its Impact Analysis program, a new prescriptive engagement aimed at helping clients address inefficiencies across the contact centre and capitalize on digital transformation opportunities. Continue reading Waterfield Tech Launches Impact Analysis Offering to Streamline CX Decision-Making in the Contact Centre