Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in Wolfsburg, Germany, to transform VWG Ireland’s digital customer service landscape. Continue reading Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience
Daily Archives: March 14, 2023
Momentive Global Enters into Definitive Agreement to Be Acquired by Symphony Technology Group for $1.5 Billion
Momentive, the maker of SurveyMonkey, announced it has entered into a definitive agreement to be acquired by a consortium led by Symphony Technology Group (STG) in an all-cash transaction that values Momentive at approximately $1.5 billion. Continue reading Momentive Global Enters into Definitive Agreement to Be Acquired by Symphony Technology Group for $1.5 Billion
Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards
Noetica – A British company, developing software products for the global contact centre market, announced that it is a finalist for the prestigious UK National Innovation Awards 2023 in the Contact Centre Experience category. Continue reading Noetica Once Again a Contact Centre Experience Finalist for the UK National Innovation Awards
Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Cognigy announced that the company has been named a Leader in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms for its platform Cognigy.AI. Access a complimentary copy of the report. Continue reading Cognigy Named a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the results of a new research report created in partnership with Customer Contact Week (CCW) Digital, Outsmarting Adversities | Customer Service Trends & Opportunities, which revealed alarming statistics for customer service teams and brands. Continue reading Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service