8×8, a leading integrated cloud communications platform provider, announced enhancements to the 8×8 XCaaS™ (eXperience Communications as a Service™) integrated cloud contact centre and unified communications platform to enhance the agent, administrator, and customer experience. Continue reading 8×8 Adds New Contact Centre and Administrative Enhancements to 8×8 XCaaS Platform
Monthly Archives: April 2023
Sendbird Launches No-Code Chatbots Powered by ChatGPT for Web and Mobile Apps
Sendbird, the global conversations platform for mobile apps with over 300 million monthly active users, announced a new low-code API to supercharge chatbots with ChatGPT. Continue reading Sendbird Launches No-Code Chatbots Powered by ChatGPT for Web and Mobile Apps
TeamViewer launches next generation remote access and support solution with 1-click sessions, web client and increased security
TeamViewer launched the next generation of its iconic remote access and support solution, used by hundreds of millions of people across the globe. Continue reading TeamViewer launches next generation remote access and support solution with 1-click sessions, web client and increased security
Khoros Appoints Lindsay Sanchez as Chief Marketing Officer
Khoros, an award-winning leader in digital-first customer engagement software and services, announced it has named Lindsay Sanchez as Chief Marketing Officer. Sanchez brings extensive marketing and sales leadership to Khoros as it drives its next phase of focus and innovation. Continue reading Khoros Appoints Lindsay Sanchez as Chief Marketing Officer
Teleperformance Announces Proposed Acquisition of Majorel
Teleperformance, a global leader in digital business services, announced its proposed voluntary cash and share offer for all shares in Majorel (the “Shares”). Teleperformance offers €30 per share1 for a total consideration of €3bn. Continue reading Teleperformance Announces Proposed Acquisition of Majorel
Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions
Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions. Continue reading Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions