Cognigy, a Conversational AI market leader, and Foundever™, a global leader in the customer experience (CX) industry, announced a new partnership aimed at delivering next-generation customer experience. Continue reading Cognigy and Foundever™ Create Partnership to Offer Best-in-Class Conversational AI Solutions for Contact Centres
Daily Archives: March 28, 2023
New SoundHound Chat AI Platform Uses Breakthrough Technology To Offer Powerful Voice Assistant To Businesses and Brands
SoundHound AI, a global leader in voice artificial intelligence, today launched SoundHound Chat AI, a voice platform that gives brands and their customers access to the most powerful multimodal voice assistant available today. Continue reading New SoundHound Chat AI Platform Uses Breakthrough Technology To Offer Powerful Voice Assistant To Businesses and Brands
Major customer experience provider expands leadership team following strong performance
Arvato CRM Solutions has strengthened its leadership team with two senior board appointments to support its continued growth, following a string of new contract wins. Continue reading Major customer experience provider expands leadership team following strong performance
CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced new artificial intelligence (AI)-driven capabilities for improved redaction and automated summarization. Continue reading CallMiner Advances Industry-Leading Conversation Intelligence Platform with New AI Capabilities
LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
LiveVox announced a partnership with CGI to integrate LiveVox’s contact centre platform within CGI’s CACS X for collections. CACS X is CGI’s next-generation, cloud-native debt management offering that delivers a revolutionary solution for driving customer-centric default management across the collections lifecycle. Continue reading LiveVox Partners with CGI to Transform Agent Productivity and Optimize Customer Experience
InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced innovations incorporating ChatGPT capabilities, powered by technology from ChatGPT creator OpenAI into its XI Platform–making the company the first customer experience vendor to do so. Continue reading InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform