Darlington Borough Council has selected PCI Pal®, the global SaaS provider of secure payment solutions for business communications, to manage its contact centre payment security and ensure it adheres to the compliance standards relating to card-based payment transactions. Continue reading Darlington Borough Council secures contact centre payments with PCI Pal
Daily Archives: March 9, 2023
Babble acquires Microsoft’s leading CSP, TechQuarters
Babble announces the acquisition of TechQuarters, a multi-award-winning Microsoft Cloud Solution Provider (CSP) servicing SMB and Enterprise customers across the UK. Continue reading Babble acquires Microsoft’s leading CSP, TechQuarters
Tech advice just a call away with the Digital Skills Helpline
Tech assistance and advice is now available through a new free helpline created by Vodafone and social impact organisation We Are Digital. Continue reading Tech advice just a call away with the Digital Skills Helpline
ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
ibex, a leading global provider of BPO and customer engagement technology solutions, announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience. Continue reading ibex Partners With Krisp to Deliver a Better Customer and Agent Experience
Qualtrics Innovations Empower Managers and People Teams to Improve Employee Well-Being and Increase Engagement
Qualtrics announced new capabilities in Manager Assist that bring employee behaviour data and continuous listening together onto a single platform, giving managers and people teams real-time insights they can act on to build more engaged, inclusive and productive teams. Continue reading Qualtrics Innovations Empower Managers and People Teams to Improve Employee Well-Being and Increase Engagement
Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership
Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership