ibex Partners With Krisp to Deliver a Better Customer and Agent Experience

ibex, a leading global provider of BPO and customer engagement technology solutions, announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience. Continue reading ibex Partners With Krisp to Deliver a Better Customer and Agent Experience

Qualtrics Innovations Empower Managers and People Teams to Improve Employee Well-Being and Increase Engagement

Qualtrics announced new capabilities in Manager Assist that bring employee behaviour data and continuous listening together onto a single platform, giving managers and people teams real-time insights they can act on to build more engaged, inclusive and productive teams. Continue reading Qualtrics Innovations Empower Managers and People Teams to Improve Employee Well-Being and Increase Engagement

Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership

Qualtrics, and Twilio are expanding their partnership and introducing a new no-code connector that allows real-time data sharing and integration between the Twilio Segment customer data platform (CDP) and Qualtrics’ Experience iD (XiD). Continue reading Qualtrics and Twilio Raise the Bar for Customer Experience with New Integration and Expanded Partnership