Lifesize®, the original inventors of high-definition video conferencing and creators of the world’s first cloud-based, video-enabled omnichannel contact centre, introduced CxConcierge™ to enable customer service experiences that help improve first call resolution rates while lowering operational costs for live support. Continue reading Lifesize CxConcierge Delivers Live Customer Service
Daily Archives: March 7, 2023
IntouchCX Begins Innovation Research Partnership With University Of Galway
IntouchCX, a global leader in contact centre and technology solutions, has partnered with the University of Galway to collaborate on research and innovation for mental health and well-being in the workplace by integrating the University’s Lua Health technology. Continue reading IntouchCX Begins Innovation Research Partnership With University Of Galway
LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has been named an Innovator in the Aragon Research Globe™ for Intelligent Contact Centers, 2022. Continue reading LiveVox Named Innovator by Aragon in 2022 Research Globe™ for Intelligent Contact Centers
Freshworks Expands Leadership Team
Freshworks announced the addition of three new senior vice presidents to the go-to-market leadership team to capture demand for its multi-product SaaS solutions serving customer support, IT, marketing and sales teams. Continue reading Freshworks Expands Leadership Team