The ongoing cost-of-living crisis has set a gloomy tone for consumers across the country. Whilst customers tighten their pockets, businesses are looking for ways to deliver relevant and personalised communications that keeps customers keen. Continue reading Only over a quarter of UK organisations have omnichannel connected in their organisations
Daily Archives: March 29, 2023
Genesys Launches Industry-First Automated Trial and Purchase Experience
Genesys®, a global cloud leader in experience orchestration, introduced the GCXNow™ offering, a new way for small- to mid-sized organizations to quickly explore and purchase a full-featured Contact Center as a Service (CCaaS) solution. Continue reading Genesys Launches Industry-First Automated Trial and Purchase Experience
Bandwidth Announces Maestro
Bandwidth, a leading global enterprise cloud communications company, announced Bandwidth MaestroTM. Continue reading Bandwidth Announces Maestro
SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
SuccessKPI, a leading, cloud-native, contact centre customer experience insight and action platform provider, announced integration with Zoom Video Communications, Inc. to deliver advanced analytics and AI/ML powered actions for contact centres. Continue reading SuccessKPI Teams Up With Zoom to Unlock CX Insights for Contact Centres
UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience
UJET, Inc., the intelligent, modern contact centre platform, announced UJET WFM, in partnership with Google Cloud. With the launch of its workforce management suite, also natively available within Google Cloud Contact Center AI Platform, UJET introduces new business intelligence solutions for the contact centre industry. Continue reading UJET and Google Cloud Launch Intelligent Workforce Management to Power Future of Employee and Customer Experience