Qualtrics, the leader and creator of the experience management category, announced two new Frontline Digital solutions—Customer Journey Optimizer and Digital Experience Analytics. Continue reading Powered by Experience iD, Qualtrics Frontline Innovations Bring Digital Behavioural Data Natively to the World’s Leading Experience Management Platform
Daily Archives: March 8, 2023
NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
NICE announced that Whakarongorau Aotearoa – New Zealand Telehealth Services has implemented NICE’s CXone cloud-native platform to transform its contact centre operations and deliver frictionless customer experiences to support the health of the New Zealand public. Continue reading NICE CXone Selected by Whakarongorau Aotearoa to Improve Contact Centre Operations
Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM
Salesforce, the global leader in CRM, launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. Continue reading Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM
HubSpot CRM Introduces New AI-Powered Tools to Boost Productivity and Save Time
HubSpot announced the launch of two new tools powered by artificial intelligence (AI)—content assistant and ChatSpot.ai—to help its customers save time while creating better connections with their audiences. Continue reading HubSpot CRM Introduces New AI-Powered Tools to Boost Productivity and Save Time
New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data
Qualtrics, the leader and creator of the experience management category, announced new purpose-built solutions that leverage the power of Qualtrics AI and real-time analytics to boost agent effectiveness, deliver better customer support across the frontline and drive down operational costs. Continue reading New Qualtrics Frontline Care Solutions Empower Customer Service Agents and Managers with Qualtrics AI and Real-Time Data