Infobip has launched a new Conversational Everything Blueprint to enable brands embed conversational experiences for customer communications. Infobip has developed the guide to help businesses stay ahead of the growing trend towards more personalized, end-to-end customer journeys from promotion to purchase and support through popular chat apps. Continue reading Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity of chat apps
Daily Archives: April 5, 2023
Aircall launches new AI features that empower SMBs to leverage daily conversations to drive performance
Aircall, the phone and communication platform, announced it is launching new AI features that provide transcription capabilities for sales and support teams looking to increase performance and productivity. Continue reading Aircall launches new AI features that empower SMBs to leverage daily conversations to drive performance
Sangoma CX, the Cloud-based Contact Centre Solution, Unveils New WebChat Channel Support for Improved Customer Interaction
Sangoma, a trusted leader in delivering cloud-based Communications as a Service solutions for companies of all sizes, is proud to announce our award-winning, agent-based cloud Contact Center platform has new omnichannel features. Continue reading Sangoma CX, the Cloud-based Contact Centre Solution, Unveils New WebChat Channel Support for Improved Customer Interaction
TTEC Digital launches Optics for Google CCAI Platform
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital is launching Optics for Google Contact Center Artificial Intelligence (CCAI) Platform. Continue reading TTEC Digital launches Optics for Google CCAI Platform