Daily Archives: April 20, 2023

Who's Buying What?

Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK

Infobip, the global cloud communications platform, has partnered with leading British retailer Asda to support its customer communications for grocery and online orders teams by launching the largest RCS (Rich Communication Services) business messaging traffic in the UK. Continue reading Leading retailer Asda joins forces with Infobip to become largest RCS traffic sender in the UK →

Technology

Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements

Puzzel, a leading provider of cloud-based contact centre solutions, has announced its new suite of tools to successfully manage customer interactions from sales to support – helping contact centre teams create a coherent, consistent experience across all touch points. Continue reading Puzzel takes the connected Customer Experience to the next level with the launch of Sales Intelligence, Customer Insight and Contact Centre enhancements →

Partnerships

InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance

EvaluAgent a provider of Quality Assurance (QA) solutions in the contact centre environment, has announced a strategic partnership with InVision, a leader in Workforce Management (WFM), through its injixo solution, aimed at holistic optimisation of agent productivity. Continue reading InVision and EvaluAgent announce strategic partnership to integrate contact centre workforce management and quality assurance →