Teleperformance, a global leader in digital business services, announced its proposed voluntary cash and share offer for all shares in Majorel (the “Shares”). Teleperformance offers €30 per share1 for a total consideration of €3bn. Continue reading Teleperformance Announces Proposed Acquisition of Majorel
Daily Archives: April 26, 2023
Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions
Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine learning model built to assess the employee’s experience (EX) in customer interactions. Continue reading Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer Interactions
Five Ways to Build Agent Confidence in the Contact Centre
Contact centres offer new opportunities for agents to shine, but they are not for the faint-hearted. Paul Stemp, Supervisor, Customer Success Management, at Calabrio shares his top confidence-boosting tips for building strong, fearless teams… Continue reading Five Ways to Build Agent Confidence in the Contact Centre
Airship Ushers in New Era of Customer Experience, Inside and Outside of Mobile Apps
Earnings reports and industry research show mobile apps are the digital centre of customer experience, generating more than three times greater revenue from app customers than non-app customers. Despite this value creation opportunity, many brands haven’t improved app retention rates in years. Continue reading Airship Ushers in New Era of Customer Experience, Inside and Outside of Mobile Apps
Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth
Calabrio, the workforce performance company, announced the appointment of Todd Laddusaw as its new Chief Financial Officer. Laddusaw brings over 20 years of financial leadership at private equity and Software as a Service (SaaS) companies, including Appriss, Virgin Pulse, and Red Brick Health. Continue reading Calabrio Appoints New CFO to Accelerate Business Transformation Amid SaaS Market Growth