saas.group announces the acquisition of Zenloop, the leading customer experience management (“CXM”) platform for mid-sized and large enterprises in the DACH region and beyond. Continue reading saas.group announces acquisition of Zenloop
Daily Archives: April 4, 2023
Whistl appoints Director of Contact Centres
Whistl, the UK’s leading logistics specialists in fulfilment, mail and parcels, has appointed James Revell as its first Director of Contact Centres. Continue reading Whistl appoints Director of Contact Centres
UserTesting and UserZoom Merge to Help Organizations Build Human-Centered Experiences for All
UserTesting, a leader in video-based human insight, and UserZoom, a leader in UX insights, announced their merger. The new company will use the UserTesting company name, and be led by the current UserTesting Chief Executive Officer, Andy MacMillan, and a combined executive team. Continue reading UserTesting and UserZoom Merge to Help Organizations Build Human-Centered Experiences for All
Call centre provider first in UK to integrate ChatGPT into its service offering
Communication software and cloud solutions provider Daktela, becomes the first call centre as a service (CCaaS) provider to integrate ChatGPT directly into their platform. Continue reading Call centre provider first in UK to integrate ChatGPT into its service offering
Avaya Helps Enable Organisations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, through hybrid cloud deployments, transforms on-premises solutions for organisations and their contact centres so they can experience technology innovation without disruption to their existing operations. Continue reading Avaya Helps Enable Organisations Seeking to Retain and Innovate Existing On-Premises Systems with Hybrid Cloud Deployments
Startek Completes Transaction to Sell Interest in Contact Center Company
Startek, Inc. (NYSE: SRT) (“Startek” or the “Company”), a global customer experience (CX) solutions provider, has completed the divestiture of its interest in Contact Center Company (CCC) to Arabian Internet and Communications Services Company (Solutions). Continue reading Startek Completes Transaction to Sell Interest in Contact Center Company