UNHCR, the UN Refugee Agency, with the support of the United Nations International Computing Centre (UNICC), has partnered with industry experts ServiceNow, British Telecom (BT), and Thirdera (formerly Silverstorm Solutions) to set up a regional contact centre (RCC) for refugees fleeing the ongoing war in Ukraine. Continue reading ServiceNow and Others Collaborate With UN Refugee Agency to Establish Contact Centre for Ukraine War Refugees
Daily Archives: April 12, 2023
Tethr announces Tethr Live real-time agent assist solution
Tethr, the leading AI-powered conversation intelligence platform, announced Tethr Live, a real-time conversation analytics solution. Continue reading Tethr announces Tethr Live real-time agent assist solution
Quantum Metric Secures Major Customer Wins in EMEA, Demonstrating Strong Market Demand
Quantum Metric, the Continuous Product Design platform for customer-driven digital experiences, announces a series of new customer wins in the EMEA region, including Virgin Atlantic, Air Europa, and Domestic & General. Continue reading Quantum Metric Secures Major Customer Wins in EMEA, Demonstrating Strong Market Demand
LivePerson and Cohere to deliver better business outcomes with custom Large Language Models
LivePerson, a global leader in Conversational AI, announced a pilot program with Cohere, the natural language processing platform enabling broad access to cutting-edge language generation and understanding technology. Continue reading LivePerson and Cohere to deliver better business outcomes with custom Large Language Models