Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. Continue reading Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity
Daily Archives: April 6, 2023
Khoros Integrates Trustpilot to Khoros Care, Boosting Brand’s Customer Engagement Abilities
Khoros, the leader in digital-first customer engagement software and services, announced its integration with leading review platform, Trustpilot. This partnership enables brands to improve customer experiences and increase their customer satisfaction by reducing the time taken to respond to queries in the Khoros platform. Continue reading Khoros Integrates Trustpilot to Khoros Care, Boosting Brand’s Customer Engagement Abilities
Firstsource Hits 500-Employee Milestone in West Midlands in First Year
Firstsource, a global provider of BPM services and a RP-Sanjiv Goenka Group company, is proud to announce it has grown to 500 employees in one year at its Birmingham office. This far exceeds its goal of creating 360 new jobs in the West Midlands. Continue reading Firstsource Hits 500-Employee Milestone in West Midlands in First Year
BCM One Announces Definitive Agreement to Acquire International Voice Provider Pure IP
BCM One, a leading provider of NextGen Communications and Managed Services for IT leaders and resellers, announced that it has entered into a definitive agreement, pending regulatory approvals, to acquire U.K.-based voice provider, Pure IP. Continue reading BCM One Announces Definitive Agreement to Acquire International Voice Provider Pure IP
SugarCRM and Mobileforce Partner
Today’s hyper-competitive sales landscape makes it crucial to move faster and more efficiently to close deals, but complex product variables and pricing parameters can often slow sales and service cycles, resulting in lost opportunities and revenue. Continue reading SugarCRM and Mobileforce Partner
ADA Acquires dhiOmics to Launch a Global Data and AI delivery hub
ADA, the largest digital growth partner in South and Southeast Asia, acquires dhiOmics to launch its Global Data and AI delivery hub. The acquisition enhances ADA’s digital transformation capabilities and expands its ability to deliver to global clients at scale and speed. Continue reading ADA Acquires dhiOmics to Launch a Global Data and AI delivery hub