Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity

Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI systems from OpenAI, a leading AI research and deployment company. Integrations include ChatGPT and GPT-3, with GPT-4 also being evaluated. Continue reading Calabrio’s OpenAI Integrations Accelerate Contact Centre Efficiency and Agent Productivity

Khoros Integrates Trustpilot to Khoros Care, Boosting Brand’s Customer Engagement Abilities

Khoros, the leader in digital-first customer engagement software and services, announced its integration with leading review platform, Trustpilot. This partnership enables brands to improve customer experiences and increase their customer satisfaction by reducing the time taken to respond to queries in the Khoros platform. Continue reading Khoros Integrates Trustpilot to Khoros Care, Boosting Brand’s Customer Engagement Abilities

BCM One Announces Definitive Agreement to Acquire International Voice Provider Pure IP

BCM One, a leading provider of NextGen Communications and Managed Services for IT leaders and resellers, announced that it has entered into a definitive agreement, pending regulatory approvals, to acquire U.K.-based voice provider, Pure IP. Continue reading BCM One Announces Definitive Agreement to Acquire International Voice Provider Pure IP