UserTesting Launches New Behavioral Analytics Capability–Friction Detection, Powered by Machine Learning

UserTesting, a leader in experience research and insights, announced product updates to the UserTestingⓇ Human Insight Platform. The new platform features, which include machine learning innovations, allow businesses to gain a richer understanding of their customers more quickly, providing them with the context needed to understand and address user needs. Continue reading UserTesting Launches New Behavioral Analytics Capability–Friction Detection, Powered by Machine Learning

Bill Gosling Outsourcing Acquires MattsenKumar

Bill Gosling Outsourcing (BGO), a global provider of omni-channel customer experience and accounts receivable management solutions, announced that it has acquired MattsenKumar (MK), a leading provider of third-party contact centre quality services, business/knowledge process outsourcing, data analytics, and innovation and strategy services based in India. Continue reading Bill Gosling Outsourcing Acquires MattsenKumar