UserTesting, a leader in experience research and insights, announced product updates to the UserTestingⓇ Human Insight Platform. The new platform features, which include machine learning innovations, allow businesses to gain a richer understanding of their customers more quickly, providing them with the context needed to understand and address user needs. Continue reading UserTesting Launches New Behavioral Analytics Capability–Friction Detection, Powered by Machine Learning
Daily Archives: April 13, 2023
Bill Gosling Outsourcing Acquires MattsenKumar
Bill Gosling Outsourcing (BGO), a global provider of omni-channel customer experience and accounts receivable management solutions, announced that it has acquired MattsenKumar (MK), a leading provider of third-party contact centre quality services, business/knowledge process outsourcing, data analytics, and innovation and strategy services based in India. Continue reading Bill Gosling Outsourcing Acquires MattsenKumar
Affinity Announces Affinity for Salesforce on Salesforce AppExchange
Affinity, the relationship intelligence platform for dealmakers, announced it has launched Affinity for Salesforce on Salesforce AppExchange, empowering customers with insights directly within Salesforce to find, manage, and close deals faster. Continue reading Affinity Announces Affinity for Salesforce on Salesforce AppExchange
Calabrio ONE is Now Listed on Genesys AppFoundry
Calabrio, the workforce performance company, announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a curated selection of applications and integrations that elevate customer and employee experiences. Continue reading Calabrio ONE is Now Listed on Genesys AppFoundry