NICE announced the Spring 2023 release of CXone, which adds new AI-powered capabilities that accelerate digital fluency to help brands master CXi (customer experience interactions). Continue reading NICE Launches Spring 2023 CXone Release
Daily Archives: April 3, 2023
TCN strengthens its UK and EU teams with new senior additions
TCN, Inc., a global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs and collection agencies, has welcomed a number of new key players as it grows its operational teams in the UK and Europe. Continue reading TCN strengthens its UK and EU teams with new senior additions
Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
Cognigy, the market leader in Conversational AI, announced an expanded partnership with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, to deliver next-generation Conversational AI solutions to Avaya’s large global base of contact centre customers. Continue reading Cognigy and Avaya Join Forces to Deliver Next-Gen Conversational AI Solutions for Enterprise Contact Centres
Webhelp bolsters global exec team naming Monti Becker Kelly Senior VP of Global Clients
Webhelp, a leading global customer experience (CX) BPO player, announces the appointment of CX industry leader Monti Becker Kelly as Senior VP, Global Accounts, to enable Webhelp’s clients to derive value from their CX initiatives, and support on strategy, innovation and cost optimization. Continue reading Webhelp bolsters global exec team naming Monti Becker Kelly Senior VP of Global Clients
Babble strengthens Cloud Service Provider offering with Midland Comms and Cloudstream Technology acquisitions
Babble announces the double acquisition of Tewkesbury-based Midland Comms and a carve out of the IT Managed Service Provider (MSP) business of Fife-headquartered Cloudstream Technology Limited. Continue reading Babble strengthens Cloud Service Provider offering with Midland Comms and Cloudstream Technology acquisitions