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Daily Archives: April 18, 2023

Technology

Ada Announces First Omnichannel Generative AI Suite for Customer Service

April 18, 2023 Sam Heggie-Collins

Ada, the leading AI-powered customer service automation platform, announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across channels instantly, and in a safe and accurate manner. Continue reading Ada Announces First Omnichannel Generative AI Suite for Customer Service →

Ada
Who's Buying What?

ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone

April 18, 2023 Sam Heggie-Collins

NICE announced ScS Group Plc has found great success deploying NICE CXone to provide an omnichannel experience for its workforce and consumer base. Continue reading ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone →

NICE
Partnerships

CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience

April 18, 2023 Sam Heggie-Collins

CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a new integration with Zoom Meetings. Continue reading CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience →

CallMiner
Acquisitions & Mergers

FourNet grows with acquisition of Cisco specialists Nowcomm

April 18, 2023 Sam Heggie-Collins

FourNet, have acquired leading cybersecurity, network infrastructure and collaboration specialists Nowcomm, one of only two Cisco Gold, Master Security and Master Collaboration accredited partners in the UK. Continue reading FourNet grows with acquisition of Cisco specialists Nowcomm →

FourNet
Recruitment

Rogers Brings Hundreds of Shaw Customer Service Jobs Back to Canada

April 18, 2023 Sam Heggie-Collins

Rogers Communications Inc. announced it is repatriating hundreds of Shaw jobs back to Canada as part of its commitment to a 100% Canadian-based customer service team. Continue reading Rogers Brings Hundreds of Shaw Customer Service Jobs Back to Canada →

Rogers

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