Ada, the leading AI-powered customer service automation platform, announced the launch of a new suite of generative AI capabilities to help companies resolve complex customer inquiries across channels instantly, and in a safe and accurate manner. Continue reading Ada Announces First Omnichannel Generative AI Suite for Customer Service
Daily Archives: April 18, 2023
ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
NICE announced ScS Group Plc has found great success deploying NICE CXone to provide an omnichannel experience for its workforce and consumer base. Continue reading ScS Group Plc Achieves 10% Improvement in Advisor Productivity in First Four Months with NICE CXone
CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
CallMiner, the leading provider of conversation intelligence to drive business performance improvement, announced a new integration with Zoom Meetings. Continue reading CallMiner Introduces New Zoom Meetings Integration to Enhance Customer Insights and Experience
FourNet grows with acquisition of Cisco specialists Nowcomm
FourNet, have acquired leading cybersecurity, network infrastructure and collaboration specialists Nowcomm, one of only two Cisco Gold, Master Security and Master Collaboration accredited partners in the UK. Continue reading FourNet grows with acquisition of Cisco specialists Nowcomm
Rogers Brings Hundreds of Shaw Customer Service Jobs Back to Canada
Rogers Communications Inc. announced it is repatriating hundreds of Shaw jobs back to Canada as part of its commitment to a 100% Canadian-based customer service team. Continue reading Rogers Brings Hundreds of Shaw Customer Service Jobs Back to Canada