UK leading customer service outsourcer to create Glasgow jobs following new contract win

Kura, a leading customer service outsourcing business, has announced a new partnership with Scottish Friendly, creating new careers in Glasgow.

One of the oldest mutual life offices in the UK, Scottish Friendly provides a range of life, savings and investment products.

Kura will work with the friendly society to provide industry-leading call centre outsourcing services to its customers, utilising their extensive expertise in the insurance and financial sector.

Brian Bannatyne, chief executive at Kura, said: “We are delighted to be partnering with Scottish Friendly using our experience in the financial sector to deliver industry leading services to its customers.

“At Kura we do things differently from our competitors. Our unique culture and vision to be unrivalled in developing people has been key to securing this new partnership.

“We know that our people in Glasgow will deliver outstanding customer experience for Scottish Friendly.”

For more than 15 years, Kura has delivered unrivalled customer service outsourcing solutions for clients across the financial services industry. This new agreement will expand Kura’s portfolio of clients and further assert its excellent customer-centric approach.

Stephen McGee, CEO at Scottish Friendly, added: “Being in partnership with Kura supports our ambitions of providing a first-class, first point of contact service for our valued customers. We are really enthused to be working together.

“Kura, being a Glasgow based company like our own and with a proven track record of successful delivery in the financial services industry, helped make the partnership an easy decision to make. We look forward to working with the Kura team.”

Anyone interested in applying for the new positions can follow Kura’s careers page here:

About Kura

Kura is the largest independent outsourcer in the UK which specialises in providing tailored customer support solutions to businesses across a range of sectors, including insurance, finance, telecoms, retail, charity, utilities, and the public sector. Kura has offices in Glasgow, Sunderland, and Durban in South Africa, and makes an unrivalled investment in its people, and its engaged, passionate team are what sets its offer apart.

Inisoft is Kura’s in-house contact centre software, which has been developed in partnership with Kura employees, making it easy for customer support teams to use so that Kura’s people can focus solely on the customer at the other end of the line.

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