Forsta, a leading global provider of market research, customer experience (CX), and employee experience (EX) technology, announced the release of Forsta Studio Canvas, an advanced visualization and data storytelling solution integrated within the Forsta Human Experience (HX) Platform. Continue reading Forsta launches Studio Canvas
Daily Archives: May 10, 2023
Intradiem Awarded UK Patent for Technology to Expand Call Centre Data-Handling Capabilities
Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office customer service teams, has been awarded a patent by the UK Intellectual Property Office for its invention of technology to capture data generated by contact centre operations and leverage it to trigger automated responses to fluctuating conditions. Continue reading Intradiem Awarded UK Patent for Technology to Expand Call Centre Data-Handling Capabilities
IntouchCX Partners With Modulate In The Fight Against Online Toxicity
IntouchCX, a global leader in contact centre and technology solutions, has partnered with Modulate to provide powerful live voice chat moderation tools for their gaming brand partners. Continue reading IntouchCX Partners With Modulate In The Fight Against Online Toxicity
SharpenCX Announces Acquisition of Webtext
SharpenCX, an all-in-one unified contact centre platform, announced it has completed the acquisition of Webtext, an omnichannel messaging solution. Continue reading SharpenCX Announces Acquisition of Webtext
SugarCRM Debuts New Version of Sugar Enterprise
SugarCRM, provider of the award-winning AI-driven CRM platform, announced the addition of powerful new features with the launch of Sugar Enterprise+, its premier sales force automation platform for on-premises customers. Continue reading SugarCRM Debuts New Version of Sugar Enterprise