Business Systems (UK) Ltd, a leading provider of compliance and customer experience solutions has signed a channel partner agreement with NTT TechnoCross Corporation, a global provider of cutting-edge technology solutions. Continue reading Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights from voice communications
Daily Archives: May 16, 2023
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group has launched a new solution aimed at fuelling an organisation’s digital transformation strategy by surfacing actionable insights from customer interactions. Continue reading Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Genesys® announced the Genesys Cloud EX™ solution, a new product to engage, motivate and empower employees within the contact centre and beyond. Continue reading Genesys Extends Beyond the Contact Centre with New AI-Powered Employee Experience Solution
Please hold: 4 in 10 shoppers have contacted customer support in the past THREE days
Four in ten shoppers have needed to get in touch with a business’s customer support with a query or complaint in the last three days, according to new research. Continue reading Please hold: 4 in 10 shoppers have contacted customer support in the past THREE days
Medallia adds key executives to accelerate innovation and scalable growth
Medallia, the global leader in customer and employee experience, announced the addition of two new key executives, with Dan Madden named Chief Financial Officer and Robert Baca Chief Technology Officer. Continue reading Medallia adds key executives to accelerate innovation and scalable growth