Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform alongside comprehensive safeguards called Cognitive Paths to ensure safe and secure use of the new technology. Continue reading Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service
Daily Archives: May 15, 2023
Riverbed Launches Aternity Sentiment to Deliver the Most Comprehensive Digital Employee Experience (DEX) Solution
Riverbed, the leader in unified observability, announced the launch of Aternity Sentiment. The addition of Sentiment to Alluvio Aternity™ optimizes the digital experience by correlating employee sentiment to application and device performance, enabling organizations to pinpoint user experience issues and take prescriptive, targeted actions that increase productivity and employee satisfaction, service quality and business performance. Continue reading Riverbed Launches Aternity Sentiment to Deliver the Most Comprehensive Digital Employee Experience (DEX) Solution
Puzzel reigns as Frost & Sullivan’s most innovative European provider on the 2023 Cloud Contact Center Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023 European Cloud Contact Center Frost Radar. Continue reading Puzzel reigns as Frost & Sullivan’s most innovative European provider on the 2023 Cloud Contact Center Radar