Cirrus, the leader in contact centre as a service(CCaaS), announces an expansion of its partnership with conversation intelligence provider, CallMiner. Continue reading Cirrus expands partnership with conversation intelligence firm to enhance CX delivery
Daily Archives: May 2, 2023
Avaya Enters Next Chapter of Accelerated Growth and Innovation
Avaya Holdings Corp. (“Avaya” or the “Company”), a global leader in customer experience solutions, announced that it has successfully completed its financial restructuring and emerged from the Chapter 11 process with a growth-oriented capital structure that includes approximately $650 million in liquidity and a net leverage ratio of less than 1x. Continue reading Avaya Enters Next Chapter of Accelerated Growth and Innovation
NICE CXone Named the Technology Leader in 2022 SPARK Matrix™: Workforce Engagement Management (WEM) Report
NICE announced that it has been recognized as the Technology Leader in the Quadrant Knowledge Solutions (QKS) 2022 SPARK Matrix™: Workforce Engagement Management (WEM). Continue reading NICE CXone Named the Technology Leader in 2022 SPARK Matrix™: Workforce Engagement Management (WEM) Report
Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
Medallia, the global leader in customer and employee experience, announced a new partnership with Cresta and expanded integrations with LivePerson and Five9. Continue reading Medallia Announces Partnerships to Enhance Agent Assistance for Customer Service
CommBox accelerates the autonomous customer experience revolution with the integration of generative AI from ChatGPT
CommBox, provider of the first and only SaaS-based omnichannel autonomous customer communications platform, announced the first in a series of AI-driven capabilities based on OpenAI’s ChatGPT integrated into its platform. Continue reading CommBox accelerates the autonomous customer experience revolution with the integration of generative AI from ChatGPT