IPI, the Contact Centre specialist and solutions provider, announced that it has secured equity share investment from Ethos Partners, a leading private equity firm. The investment will support IPI’s next phase of growth and innovation, and follows a period of accelerated expansion for the company. Continue reading IPI secures equity share investment from Ethos Partners
Daily Archives: May 4, 2023
Quantanite strengthens its Global Customer Solutions, IT and Operational Leadership Teams in South Africa and Bangladesh
Quantanite, a customer experience and digital outsourcing solutions provider for the world’s fastest-growing brands, announced the strengthening of its Global Customer Solutions, IT and Operational Leadership Teams with 5 new appointments; 2 to strengthen its Global Customer Solutions and IT teams, as well as 3 appointments to strengthen its Operational Teams in key regions, South Africa and Bangladesh. Continue reading Quantanite strengthens its Global Customer Solutions, IT and Operational Leadership Teams in South Africa and Bangladesh
Consumers Expect Small- and Medium-Sized Businesses (SMBs) to Deliver Fast Resolutions, Multiple Communications Channels
Quick resolutions and access to multiple customer communication channels are two of the top expectations for consumers when interacting with small and medium-sized businesses (SMBs) according to a new survey by Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation. Continue reading Consumers Expect Small- and Medium-Sized Businesses (SMBs) to Deliver Fast Resolutions, Multiple Communications Channels
CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities
CallMiner, a leading provider of conversation intelligence to drive business performance improvement, announced it has expanded its use of Microsoft Azure artificial intelligence (AI) and machine learning as a Microsoft partner. Continue reading CallMiner Collaborates with Microsoft to Enhance AI and Machine Learning Capabilities
Brillio Acquires CloudStratex to Expand its Cloud Advisory and Digital Transformation Services to Clients in the UK and Europe
Brillio announced that it has entered into an agreement to acquire CloudStratex, a London-headquartered advisory services company that helps clients build smarter, more agile, and efficient cloud infrastructure to accelerate digital transformation. Continue reading Brillio Acquires CloudStratex to Expand its Cloud Advisory and Digital Transformation Services to Clients in the UK and Europe
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support
Ventrica is delighted to announce a new partnership with Zoopla, the UK’s leading property website and software provider, to enhance customer experience. Continue reading Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support