Zendesk has introduced Zendesk AI, an intelligence layer that makes personalized, efficient and more empathetic customer experiences (CX) accessible for all companies. Continue reading Zendesk announces powerful AI designed exclusively for intelligent CX
Daily Archives: May 11, 2023
Boost.ai Unveils Large Language Model Enhancements to Conversational AI Platform
Boost.ai, a leading conversational AI solution provider, announced Version 12 of its platform, the first of a series of planned updates by the company to incorporate Large Language Model (LLM)-enriched features. Continue reading Boost.ai Unveils Large Language Model Enhancements to Conversational AI Platform
Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
Zendesk has unveiled Conversational Commerce, designed to connect brands with shoppers throughout their digital customer experience (CX) journey in order to provide direct support, marketing, and sales all from within a conversation. Continue reading Zendesk launches Conversational Commerce to deliver seamless, more personalized shopping experiences
SoundHound AI Secures $100 Million in Strategic Financing From Atlas Credit Partners
SoundHound AI, a global leader in voice artificial intelligence, announced that it closed a new $125 million loan facility, with $100 million fully-funded at closing, from Atlas Credit Partners. Continue reading SoundHound AI Secures $100 Million in Strategic Financing From Atlas Credit Partners
Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale
Zendesk announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer experiences at scale, with technology that grows with them. Continue reading Zendesk announces Strategic Collaboration Agreement with AWS to unlock smarter, more personalized customer service at scale
Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition
Directors Club are delighted to announce the results for the Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition. Continue reading Results for the Contact Centre Experience & Insight categories of the 2023 UK National Innovation Awards competition