Cognigy, an Enterprise Conversational AI (CAI) market leader, announced it has entered into a strategic reseller partnership with Black Box®, a leading Global Solutions Integrator (GSI). Continue reading Cognigy and Black Box Partner to Accelerate Deployment of Conversational AI Solutions in Enterprise Contact Centres
Daily Archives: May 30, 2023
Quickline Communications speeds up customer service & service delivery with makepositive
Makepositive, a leading provider of Salesforce solutions and part of Sabio Group, is delighted to announce a strategic collaboration with rural internet provider, Quickline Communications. Continue reading Quickline Communications speeds up customer service & service delivery with makepositive
Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Managing the hand-over from bot to agent is like taking part in a relay race. Jim Davies at Calabrio outlines 3 winning strategies for a seamless customer experience that are guaranteed to take you over the finish line in a record-setting way… Continue reading Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience
Cognigy, a Gartner Magic Quadrant Leader in Conversational AI, has won the 2023 Contact Centre Experience Insight category at the prestigious UK National Innovation Awards. Continue reading Cognigy Wins 2023 UK National Innovation Award for Contact Centre Experience