LivePerson, a global leader in Conversational AI, announced the debut of Bella AI, a first-of-its-kind AI assistant platform that anyone can use to create their own AI in minutes — for their business, their own personal use, or whatever they need. Continue reading LivePerson Launches Bella AI
Daily Archives: May 3, 2023
83% of Customer Service Managers Have Added, or Plan to Add, GigCX Talent in the Next Two Years
New research from gig customer experience (GigCX) platform Limitless has revealed that 83% of customer service managers have already added – or plan to add – GigCX talent to CX operations within the next two years. Continue reading 83% of Customer Service Managers Have Added, or Plan to Add, GigCX Talent in the Next Two Years
Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centres
The increasing complexity of today’s cloud contact centre and hybrid work environments has created a growing market need for greater visibility across multiple systems, devices and customer touchpoints. Virsae and Hammer have responded to this need, combining their strengths to provide a 360-degree view of customer and agent experience. Continue reading Virsae and Hammer announce unrivaled CX assurance capabilities for Contact Centres
Kelly Ducourty Joins UiPath as Chief Customer Officer
UiPath, a leading enterprise automation software company, announced that Kelly Ducourty is joining the Company in the role of Chief Customer Officer, effective immediately. Continue reading Kelly Ducourty Joins UiPath as Chief Customer Officer
TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
TTEC, one of the largest global CX technology and services innovators for end-to-end digital CX solutions, announced that TTEC Digital has introduced Workforce Management (WFM) Adapter for Microsoft Dynamics 365 Customer Service, providing real-time visibility into workforce performance. Continue reading TTEC Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
Intermedia Cloud Communications Continues to Enhance Contact Center Efficiency and Performance with the Introduction of AI Interaction Summary
Intermedia Cloud Communications announced the launch of Intermedia Artificial Intelligence (AI) Interaction Summary, its latest solution to incorporate transformative AI technology. Continue reading Intermedia Cloud Communications Continues to Enhance Contact Center Efficiency and Performance with the Introduction of AI Interaction Summary