Awaken Intelligence, the agent guidance and conversational analytics specialists, and IRIS Audio Technologies (IRIS Audio), the leading voice isolation experts, are delighted to announce a strategic partnership that technologically enables the live capture, isolation, transcription, and analysis of contact centre audio in real time. Continue reading Awaken Intelligence and IRIS Audio Technologies join forces to deliver heightened contact centre performance
Daily Archives: May 23, 2023
Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the launch of Sprinklr AI+. Continue reading Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Calabrio, the workforce performance company, announced the appointment of Joel Martins as Chief Technology Officer (CTO), spearheading Calabrio ONE’s true-cloud Artificial Intelligence (AI)I solutions and customer-centric innovation. Continue reading Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
Onfido Acquires Airside
Onfido, the global leader in automated identity verification, announced it has acquired Airside Mobile, Inc., the leader in private, digital identity sharing technology. Continue reading Onfido Acquires Airside
Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing
Cyara announced its integration of OpenAI’s GPT-3, which will accelerate the generation of training and testing data for Cyara Botium, the company’s one-stop solution for comprehensive, automated chatbot and conversational AI CX testing and assurance. Continue reading Cyara Announces OpenAI GPT-3 Integration to Accelerate Conversational AI Chatbot Training and Testing