Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to Gartner, Inc. Continue reading Gartner Reveals Three Technologies That Will Transform Customer Service and Support By 2028
Monthly Archives: August 2023
Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships
Lumen Technologies, a multinational technology company, is working with Microsoft Corp. to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees. Continue reading Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships
CallTrackingMetrics Introduces ChatAI Virtual Agent to Improve Overall Customer Experience
CallTrackingMetrics, a global conversation analytics company, announced the launch of its new feature, ChatAI. ChatAI is the newest entry in CallTrackingMetrics’ suite of AI-powered tools and functions as a virtual agent to open up more ways for businesses to connect with customers and prospects through personalized automation until they are ready to talk to a live agent. Continue reading CallTrackingMetrics Introduces ChatAI Virtual Agent to Improve Overall Customer Experience
IPI named a supplier on CCS’s Networking Service’s 3 framework
IPI, the contact centre specialist and solutions provider, announced that it has been named as a supplier on Crown Commercial Service’s (CCS) Network Services 3 agreement (RM6116) for Lot 4d – Inbound Telephony Services. Continue reading IPI named a supplier on CCS’s Networking Service’s 3 framework
Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy announced the launch of Cognigy Knowledge AI. The new solution is the latest development in the company’s ongoing charter to empower enterprises with effortless and hyper-personalized customer service. Continue reading Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities
TTEC announced that TTEC Digital has unveiled a new offering to help organizations more easily consume Amazon Web Services (AWS) AI and machine learning (ML) capabilities. Continue reading TTEC Digital introduces intelligent CX offering powered by AWS AI and machine learning capabilities