Daily Archives: September 13, 2023

Outsourcing

Teleperformance launches AI maturity assessment toolkit to help companies evaluate strategies for AI success

Teleperformance, a global leader in digital business services, announced it has launched an AI Maturity Assessment Toolkit to help companies understand the capabilities necessary to successfully implement AI to help transform their organization for employees, customers and other key stakeholders. Continue reading Teleperformance launches AI maturity assessment toolkit to help companies evaluate strategies for AI success →

Technology

Vonage Introduces ‘Conversations for Salesforce’ at Dreamforce

Vonage has launched Vonage ‘Conversations for Salesforce’, a configurable omnichannel messaging app powered by the Vonage Communications Platform, enabling businesses to serve customers directly from the Salesforce platform and delivering exceptional customer engagements, whilst blending bot and Vonage Contact Center (VCC) agent interactions. Continue reading Vonage Introduces ‘Conversations for Salesforce’ at Dreamforce →

Technology

Pega Infinity ‘23 Now Available to Unlock Deeper Levels of AI and Automation for Self-Optimizing Experiences

Pegasystems announced the general availability of Pega Infinity™ ‘23. This enhanced version of Pega’s portfolio of products offers new capabilities that help organizations get closer to becoming an autonomous enterprise by unifying AI and automation to promote self-optimization that drives maximum efficiency and effectiveness. Continue reading Pega Infinity ‘23 Now Available to Unlock Deeper Levels of AI and Automation for Self-Optimizing Experiences →