Concentrix Corporation, a leading global provider of CX services and technologies, announced it has closed its combination with Webhelp and the integration of the two companies is underway. While the combined company finalizes its permanent name, it will operate under the trade name Concentrix + Webhelp. Continue reading Concentrix and Webhelp Complete Merger
Daily Archives: September 25, 2023
Kustomer’s WhatsApp Integration Makes Instant Customer Resolutions Possible Anywhere in the World
In today’s fast-paced world, customers demand immediate and convenient interactions with businesses no matter the channel. To meet this growing need for seamless customer service, Kustomer, an industry-leading AI-powered conversational CRM, leads the way with its WhatsApp integration. Continue reading Kustomer’s WhatsApp Integration Makes Instant Customer Resolutions Possible Anywhere in the World
Salesforce Signs Definitive Agreement to Acquire Airkit.ai
Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Continue reading Salesforce Signs Definitive Agreement to Acquire Airkit.ai
Teleperformance enhances interaction analytics platform TP Interact
Teleperformance, a global leader in digital business services, announced it enhanced its interaction analytics platform, TP Interact, with generative artificial intelligence (AI) and natural language understanding. Continue reading Teleperformance enhances interaction analytics platform TP Interact
eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
eGain Corporation, the leading knowledge management platform provider for customer engagement automation, launched eGain AssistGPT™ at its Solve™ 23 conference, being held on September 25, at the Brewery, London. Continue reading eGain Launches AssistGPT™, First-of-Its-Kind Solution to Automate Knowledge for Customer Engagement
Gartner Expects 60% of Seller Work to Be Executed by Generative AI Technologies Within Five Years
By 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI sales technologies, up from less than 5% in 2023, according to Gartner, Inc. Continue reading Gartner Expects 60% of Seller Work to Be Executed by Generative AI Technologies Within Five Years