Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Center 2023: Activating the Agent of the Future. Continue reading Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
Daily Archives: September 21, 2023
Kore.ai launches Intelligent Virtual Assistants for Zoom Contact Center
Kore.ai, one of the world’s leading enterprise conversational and generative AI platform and solutions provider, announced the integration of its Experience Optimization (XO) Platform with Zoom Contact Center. Continue reading Kore.ai launches Intelligent Virtual Assistants for Zoom Contact Center
Arvato partners with KYP.ai to enhance digital transformation capabilities
Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue driving its digital transformation and AI offering. Continue reading Arvato partners with KYP.ai to enhance digital transformation capabilities
FourNet launches sector-leading best-in-class 100-point benchmarking process
FourNet, the digital transformation and customer experience specialists, has revealed a new 100-point benchmarking approach designed to ensure swift, data-led, outcome-focused, vendor-agnostic CX transformation for all its customers. Continue reading FourNet launches sector-leading best-in-class 100-point benchmarking process
Ericsson executes on strategy to build platform business with strategic partnership to provide access to network APIs
Ericsson announced a key milestone in the Company’s strategy to create a global network platform business with network APIs. Ericsson and Deutsche Telekom (DT) are launching a commercial partnership to offer communication and network APIs to developers and enterprises. Continue reading Ericsson executes on strategy to build platform business with strategic partnership to provide access to network APIs
ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform
ServiceNow, the leading digital workflow company making the world work better for everyone, announced a major Now Platform expansion with the Now Assist family of solutions. Continue reading ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform