NICE announced the Summer 2023 Release of CXone, which adds new capabilities, underpinned by Enlighten, that drive fluent interaction management from consumers to agents and the business. Continue reading NICE CXone Summer 2023 Release Unlocks New Levels of Openness and Flexibility to Deliver CX at Scale
Daily Archives: September 26, 2023
Handle Chatbot launches generative AI capabilities
Handle Chatbot, a comprehensive AI chatbot solution, is proud to announce the integration of generative AI capabilities. This strategic enhancement represents a significant milestone in Handle Chatbot’s mission to empower businesses with innovative tools that streamline operations and enhance customer interactions. Continue reading Handle Chatbot launches generative AI capabilities
Vee24 Joins Salesforce Partner Program
Vee24, the leader in person-to-person digital customer experience solutions, announced that it has joined the Salesforce Partner Program. Continue reading Vee24 Joins Salesforce Partner Program
Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports
Foundever™, a global leader in the customer experience (CX) industry, announced that it has been recognized as a Leader in the Information Services Group (ISG) Provider Lens™ Customer Experience Services 2023 Quadrant Reports. Continue reading Foundever™ Named Leader in 2023 ISG Provider Lens™ Customer Experience Services Quadrant Reports