Hinduja Global Solutions (HGS), a leading and innovative provider of solutions in consumer engagement, digital CX, analytics and AI, announced a strategic partnership with the Government Digital Service (GDS) in the UK, to provide contact centre support for GOV.UK One Login users – aiming to simplify and make faster the way people prove their identity to access central UK government services. GDS forms part of the Cabinet Office. Continue reading HGS UK selected as strategic partner for UK public services transformation led by Government Digital Services
Daily Archives: September 5, 2023
8×8 Launches New SMS Fraud Prevention Communication API
8×8, announced the 8×8 Omni Shield solution, allowing enterprises to proactively safeguard their customers from fraudulent SMS activity. The new SMS fraud prevention communication API is part of the 8×8 CPaaS portfolio, which helps enterprises drive business growth by integrating various communication channels, including SMS, voice, chat apps, and video interaction, to enhance customer experience. Continue reading 8×8 Launches New SMS Fraud Prevention Communication API
Ushur launches AI Studio to democratize AI model training and management for its Customer Experience Automation platform
Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), announced the general availability of AI Studio. This new platform addition will take AI-driven customer experience management responsibilities out of developer-exclusive workflows and make model training and management a function any persona can support. Continue reading Ushur launches AI Studio to democratize AI model training and management for its Customer Experience Automation platform